At Crist Spices, we aim to ensure every customer is satisfied with their purchase. If your order does not meet your expectations, please review the policy below to understand how returns, refunds, and exchanges are handled.
Eligibility for Returns
You may request a return with in 7 days from the date you receive your order. Returned items must be unused, unopened, and in their original condition and packaging.
How Refunds Work
After we receive and inspect the returned item, we will inform you of the outcome. Approved refunds will be issued to the original payment method used at checkout. Shipping and handling charges from the original order are non-refundable.
Exchange Requests
Exchanges are accepted for eligible items if requested with in 7 – 10 business days of delivery. If you wish to exchange a product for a different variation, please contact our support team for assistance.
Additional non-returnable items :
- Gift cards
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, notify us immediately after delivery. We will review the issue and offer a replacement or full refund, depending on availability and your preference.
Return Shipping Responsibility
Return shipping costs are the responsibility of the customer unless the return is due to our error. If the issue is caused by us, a prepaid return shipping label will be provided.
Refund & Exchange Processing
All refunds and exchanges are processed within 7-10 business days after the returned item is received and verified. Processing times may vary depending on your payment provider.
Contact Us
For any questions or assistance regarding returns or refunds, please contact our support team at contact@cristspices.com .